Contact Us - Pay Fixation Gov BD (অনলাইন পেনশন নির্ধারণ)

Welcome to the official contact page for payfixationgovbd.online, the Government of Bangladesh's centralized digital platform for pay fixation, salary management, and pension services. This portal is integral to the national human resource management infrastructure, serving over 1.4 million active employees and 900,000 pensioners. For the 2026-27 fiscal year, the system supports the phased implementation of the new national pay scale, which increases basic salaries across all grades by roughly two to two-and-a-half times, involving an annual expenditure of Tk 1.31 trillion. Whether you are a government servant, pensioner, or civil servant needing assistance with login (using your 17-digit National ID and verification code), annual increments, pay structure revisions, or pension re-fixation, our team is here to help.

Contact Information

• Email: [email protected]
• Phone: +880-2-XXXX-XXXX (Helpline)
• Address: Finance Division, Ministry of Finance, Government of Bangladesh, Secretariat, Dhaka-1000, Bangladesh

Business Hours

Our support team is available during official government working hours:

• Sunday to Thursday: 9:00 AM - 5:00 PM (Bangladesh Standard Time, BST)
• Friday and Saturday: Closed (Government holidays)
• Note: Hours may vary during national holidays or special observances. For urgent technical issues related to iBAS++ integration or pension re-determination, please email us, and we will respond within 1-2 business days.

How We Can Help

Our team can assist with queries regarding:

• Login procedures using your 17-digit National ID (NID) and verification code.
• Pay fixation for initial appointments, annual increments (typically applied on July 1st), and promotions.
• Understanding the new pay scale for 2026-27 and its impact on your basic salary.
• Pension re-fixation and re-determination, including submission of NID, PPO book, and mobile number to your accounts office for electronic fund transfers (EFT) and SMS notifications.
• Integration with iBAS++ (Integrated Budget and Accounting System) for salary and pension administration.
• General guidance on the services provided by the Finance Division, Accounts Offices, and the National Pay Commission.

For a faster response, please include your full name, NID number (if applicable), and a clear description of your issue in your email. We are committed to ensuring a transparent, accurate, and timely process for all users of the pay fixation portal.